Meet Sarah
Sarah is an AI voice and text assistant designed specifically for Saskatchewan municipalities. She provides 24/7 citizen service coverage, handling inquiries professionally while your staff focuses on complex work.
Example conversation — Sarah trained on your municipality's FAQ
What Sarah Can Do
Built with enterprise AI technology, optimized for municipal service delivery.
Natural Voice Conversations
Sarah speaks naturally, not like a robotic IVR system. She listens, understands context, and responds conversationally—making citizens feel heard, not processed.
- Real-time voice processing (no awkward delays)
- Natural language understanding
- Handles interruptions gracefully
SMS & Text Messaging
Citizens can text their questions for quick, written responses. Perfect for simple inquiries or when they can't make a phone call.
- Instant text responses
- Same knowledge base as voice
- Follow-up conversation support
Custom Knowledge Base
Sarah is trained specifically on your municipality's information. She knows your hours, services, contacts, and procedures—not generic municipal information.
- Municipality-specific FAQ loading
- Easy updates when information changes
- Supports seasonal/event-based content
Smart Escalation
Sarah knows her limits. When she can't help or detects something urgent, she escalates appropriately—taking messages, providing contacts, or flagging for staff.
- Emergency detection → 911 redirect
- Message taking for staff follow-up
- Never makes up information
Enterprise-Grade Technology
Sarah is built on proven, scalable infrastructure designed for reliability and security.
OpenAI GPT-4
Advanced language understanding
Twilio Voice
Reliable telephony infrastructure
Cloud Hosted
99.9% uptime guarantee
Encrypted
End-to-end data security
One Platform, 770+ Municipalities
Sarah uses multi-tenant architecture—meaning each municipality gets their own isolated instance with custom knowledge, while sharing the robust underlying platform. This means better reliability, lower costs, and continuous improvements for all users.
- Your data stays completely separate from other municipalities
- Platform improvements benefit everyone automatically
- Cost-effective pricing through shared infrastructure
Know What Citizens Are Asking
Full conversation logs and analytics help you understand citizen needs and improve service.
Full Transcripts
Every conversation is logged. Review exactly what was asked and how Sarah responded.
Volume Analytics
See inquiry trends over time. Identify peak periods and common question topics.
Escalation Reports
Track which inquiries needed staff follow-up and why. Improve your FAQ coverage.
Ready to Meet Sarah?
Schedule a 15-minute consultation to see how Sarah can provide 24/7 citizen service for your municipality.